Feedback
Your Voice Helps Shape Our Care
At Erindale Medical & Health, your feedback helps us improve the care and services we provide. Thank you to everyone who recently completed our Patient Experience Survey.What We Heard
Our patients told us they value:- Friendly and welcoming reception staff
- Caring and professional doctors and nurses
- Being listened to and treated with respect
- Clear communication and compassionate care
- Privacy and confidentiality
- A positive overall experience at our practice
Working Towards Better Care
You also told us we could improve:- Reducing waiting times
- Minimising delays after arrival
- Improving access to appointments with your preferred GP
Actions We’re Taking
Based on your feedback, we are:- Planning to recruit additional General Practitioners
- Offering Sunday appointments when required and subject to GP availability
- Reviewing our appointment scheduling to reduce waiting times
- Continuing to monitor patient feedback and improve our services